IBM · Agentic AI · a YoctoIT presentation

watsonx Orchestrate

The agentic control plane: build, coordinate and govern the AI agents that move your processes forward, for real.

FROM CHATBOT TO DIGITAL COLLEAGUEAgents that get the work done: HR, sales, procurement, customer care and IT
July 2026 · YoctoIT presentation material for clients and partners
01 · The context

From assistants to agents that execute

The first wave of enterprise AI could converse. The new one can work: it understands the goal, uses the right systems and completes the process, with you as the supervisor.

150+
pre-built agents and tools in the catalog, also from partners like Salesforce, Oracle and ServiceNow (source IBM)
94%
of complaints resolved within 48 hours by an IBM customer in the first month, with over 1,500 conversations handled (source IBM)
3x
the insight volume estimated by UFC with agents, with query times cut by 40% (source IBM)

Assistant vs agent

Answers questionsRuns the processes
Waits for the requestPursues a goal
One tool at a timeMany systems together
Fixed scriptReasons and adapts
02 · The platform

The agentic control plane

watsonx Orchestrate connects agents, workflows and systems to coordinate end-to-end work, with security, openness and control built in. Fragmented AI becomes connected execution.

Build and deploy

no-code, pro-code or brought-in agents: no framework lock-in

Coordinate

a supervisor routes requests and makes agents collaborate on the process

Govern

full visibility, policy and lifecycle control: security and compliance at scale

Experiencea unified chat where people meet the agents
Orchestrationthe agent supervisor analyzes, routes and coordinates
Agentspre-built from the catalog, domain-specific or built by you
Tools and systemsthe business apps and workflows where the work happens
Governance, observability and guardrails run across every layer
03 · Build

An agent for every hand: no-code and pro-code

Agent Builder no-code

agents composed visually: instructions, knowledge, tools and apps connected with drag and drop. The process owner becomes a builder.

Agent Development Kit

for developers: specialized agents built from scratch, integrated with external tools and open source frameworks, also via open protocols like MCP.

Bring your own agents

agents built elsewhere register and are orchestrated in the same platform: no lock-in, the investment you made is reused.

Whoever knows the process builds the agent. Whoever knows the code extends it. The platform governs both.
04 · Orchestration

One supervisor, many specialists

The value is not the single agent: the supervisor breaks down the request and coordinates the specialists all the way to the result.

STEP 1

Request

a person asks in natural language: “prepare the new hire’s onboarding”

STEP 2

The supervisor analyzes

breaks down the process and routes the tasks to the right agents, sharing the context

STEP 3

The specialists execute

the HR agent opens the paperwork, the IT one sets up access, the procurement one orders the laptop

STEP 4

Tracked result

the process closes end-to-end, with an audit trail and human approvals where needed

The difference: from many disconnected AIs to connected process execution, with the person always in command.
06 · Openness

It connects where the work happens

Business apps

agents use the systems you already have: CRM, ERP, HR, ticketing, collaboration. The work stays there, what changes is who does it.

Open standards

framework-agnostic: external tools and agents integrate, also via open protocols like MCP. The ecosystem grows without redoing anything.

Deterministic workflows

where absolute precision is needed, the agent invokes traditional workflows and automations: AI where it helps, determinism where it’s a must.

The right question is not “which AI do I buy”, but “how do I make the ones I have work together”.

07 · Trust

Powerful agents, never out of control

Observability

agent performance and reliability monitored continuously: what they do, how they respond, where they go wrong

Guardrails and policy

clear limits on what an agent can do, with human approvals on the critical steps

Governed lifecycle

from draft to production to retirement: versions, permissions and control, agent by agent

The full YoctoIT line: with watsonx.governance AI risk is governed, with Guardium AI Security it is defended, with Orchestrate the agents work. Three pieces of the same design.
08 · Results

What happens when the agents work

3x

the insight volume estimated by UFC, with query generation times cut by 40%

2x

the daily active users for Ferrari, with 35% more average time spent in the app

94%

of complaints resolved within 48 hours for Serre Chevalier, with over 1,500 conversations in the first month

Results reported by IBM customers cited on ibm.com (source IBM, 2026)

The point is not to replace people: it’s to take away from people the work that doesn’t deserve their time.

09 · Deployment

Hybrid by nature, like your IT

SaaS

operational immediately in the IBM cloud: continuous updates and fast time-to-value

On-premises and hybrid

agents run where it makes most sense: even in your data center, close to data and systems that don’t leave

Part of the watsonx family

models, data and governance of IBM’s AI platform, in a single design

You start from a process, not from an infrastructure project.

10 · YoctoIT

The IBM competence center of Var Group

YoctoIT is a company of the Var Group, services division. We put agents to work on our clients’ real processes, connected to the systems we manage every day.

60+
IBM team certifications
200+
active certifications across 16 vendors
H24
NOC active 7 days a week, 365 days a year
99,9%
SLA met
3.543
hosts monitored by our NOC
100+
active clients, 200+ projects in 3 years

Certified quality: ISO 9001:2015 · ISO 27001:2022 · ISO/IEC 27017 and 27018 · IBM Fusion Certified Partner

“IT that never stops”

11 · How we start

From a real process, not an experiment

01

Workshop

We choose the right process together: repetitive, measurable, with a clear return.

02

Pilot

One agent on the real process, connected to your systems, with before-and-after metrics.

03

Governed production

Guardrails, observability and approvals: the agent goes live, under control.

04

Evolution

New agents from the catalog and custom-built, with continuous YoctoIT management.

The first agent in production changes the conversation: from “if” to “which process is next”.